Return & Refund Policy

At Haarohakki.com, we strive to provide high-quality products and excellent customer service. This Return and Refund Policy outlines the procedures and conditions for returns, refunds, and order cancellations for both food and non-food products purchased from our website. By making a purchase, you agree to the terms outlined in this policy.

1. RETURN POLICY

A. Non-Food Products:

  • Non-food products may be returned within
    _ days     of delivery.
  • Items must be unused, in original packaging, and include all tags and accessories.
  • The cost of return shipping for non-food items is the responsibility of the buyer. 

B. Food Products:

  • Due to health and safety regulations, food products are not returnable once delivered.
  • Customers may cancel orders for food items within 12 hours of placing the order. After this period, orders cannot be canceled, and no refunds will be issued for food items.

2. REFUND POLICY

A. Non-Food Products:

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 7-10 working days. 
  • Please note the following:
    1. Received damaged goods during transit: Unpacking Video Required;
    2. Received product is different from the ordered product: Unpacking Video Required;
    3. Received product has a manufacturing defect: Unpacking Video Required;
    4. Product will not be returned if tag on the product is lost or if the invoice is lost. 
    5. For a successful refund/replacement, please preserve the item in its original condition, with the brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging. Before giving a refund or replacement, we may contact you to determine the product’s damage or defect. If the product of your choice is unavailable in your preferred size or colour or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you.

B. Food Products:

No refunds will be issued for food products once they have been delivered, except in cases of damaged or defective products. In such cases, please contact us within 48 hours of delivery with photographic evidence of the issue.

FAQS:

1. How do I return the product?

  • Sign in to your account on the website;
  • Find the order in my orders, click on “return item” button; 
  • Find the item(s) you want to return and enter the reason for return; 
  • Fill in the appropriate detail such as email, phone number, net banking/ bank/cancelled cheque/UPI details and address for pick up in
    _    working days; 
  • Your return request may need to go through a verification process depending on the type of product you want to return;
  • Refund will be initiated and processed within
    _    working days of product reaching the seller;
  • Your request will be fulfilled according to the Haarohakki’s returns/replacement guarantee.

2. Can I return the product to the delivery person if I did not like it?

You can establish a Return on the Website. Our courier partners have been told not to accept a package as a return while making a package delivery to avoid any confusion or delays.

3. What are the non-returnable products?

  • That the Product has been utilized;
  • Food products 
  • The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the user;
  • Where the Product has been damaged;
  • That Haarohakki is satisfied that the Product has been rendered defective or unusable;
  • Where the user breaches the Cancellation, Return and Refund Policy.

 

4. Where payment has been made by cash on delivery, how do I get a refund?

In this regard you are required to update your bank details via a Cancelled Cheque while creating a request for return. 

5. When is the refund for my return provided?[

We share a promised pick-up date once the Return ID is generated. Your return order will be picked up on that date. As soon as the Return ID is generated, we shall inform you of the projected return date.

6. How do I place an exchange request on Haarohakki.com?

If you would like to exchange your products purchased, kindly follow the following steps:

  • Under the “My Orders” area of the Website, you can create an exchange for products purchased from Haarohakki within the stated return/exchange time (see product details page for the same). You will be able to proceed and generate an exchange ID if your address is suitable for exchange. Please keep a record of your exchange ID for future use.
  • Place the product in a packet but do not seal it. Please make sure the product is unused and has all of the tags intact.
  • Give the original product to our delivery person, and he will give you the replacement. Please make sure you have the original item on hand and that the exchange item is being sent to the same address as the original item.
  • Track the status of your exchange request under “My orders” of the website.