Privacy Policy
INTRODUCTION:
We at Haarohakki.com deeply value the confidence and trust you have in us and we recognize the importance of secure transactions and information privacy.
We appreciate your faith in us and understand the importance of secure transactions and data privacy. This Privacy Policy explains how “Haarohakki / Haarohakki.com and its affiliates (collectively, “Haarohakki”, “Platform”, “we”, “our”, “us”) gather, utilize, disclose, protect, and otherwise process your personal information when you use the Haarohakki’s website Haarohakki.com. While you may be able to view certain portions of the Platform without registering with us, please be aware that this Platform does not sell any products or services outside of India. Your personal information will be stored and processed largely in India, which may have different data protection legislation than the country where you are based.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
COLLECTION:
We collect personal information relating to identity, demographics when you use our Platform, services or when you interact with us. Some of the information that we may collect includes but is not limited to Information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, occupation and any such information shared as proof of identity or address. We may also request you to share some of the sensitive personal information such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features available on the Platform to assist you with your shopping experience) or password etc. The information such as your shopping behavior, preferences, call data records, device location, voice, your browsing history, and other information that you may provide to us from time to time.
We collect data in the following ways:
- Information You Give Us: We receive and store any information you enter on our Platforms or give us in any other way.
- Automatic Information We Collect: We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.
- E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.
- Automatic Information We Collect from Other Websites: We receive and store certain types of information when you interact with third-party websites that use our technology or with whom we have a specific agreement. Because we process this information on behalf of the applicable website operators, collection, processing, and use of such information is subject to the applicable website operators’ specific privacy policies and is not covered by our Privacy Notice.
- Information from Other Sources: We may obtain information from other sources. An example of this is when you authorize a third-party website to interact directly with our Platforms to provide or receive data about you. In that case, we might receive such data used by that third-party website to identify your account with that website.
USE:
We at Haroohakki, use your personal information only on request on services. We use personal information to fulfill and handle orders by assisting business partners and sellers for a few functions such as resolving disputes, enhancing customer experiences, troubleshoot any problems caused during services, collect money for orders/services, to build an interest in customer in our products/services, inform about online offers, customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys. We, at Haarohakki also ask for permission to access your text messages (SMS), instant messages, directory contacts, camera, photo gallery, location, and device information:
- to send you commercial messages about your orders or other goods and services.
- improve your experience on our Platform by giving you access to the items and services offered by merchants, affiliates, partners, or lending partners on the Platform.
Your IP address is identified and used to assist in the diagnosis of server problems as well as the administration of our Platform. Your IP address is also used to identify you and collect broad demographic data. We may ask you to participate in surveys done by us or by a third-party market research organization on occasion. The survey may involve collection of voice data or video recordings. Participation in these surveys are purely voluntary in nature.
COOKIES:
Haarohakki uses Cookies to store information about visitors’ preferences, record user-specific information on which pages the user access or visit, customize Web page content based on your browser type or other information that you send via their browser. We or third party service providers use data collection devices such as “cookies” on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests.
SHARING OF DATA:
Haarohakki may share your data with/for:
- Partner: We may make available to your services, products, or applications provided by partners for use on or through our Platforms. If you choose to use such service, customer information related to those transactions may be shared with such Partner.
- Service Providers: We may share your data with such service providers. Examples include storing and analyzing data, protecting and securing our systems, providing search results and links, providing customer service, credit analysis, processing your information for profiling, user analysis and payment processing.
- Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. Your data (including in relation to loyalty programs) may be transferred as part of such a transaction.
- Third Parties: We may also share your data with third parties where,
- You request or authorize us to do so
- We need to comply with applicable law or respond to valid legal process; or
- We need to operate and maintain the security of our Platforms, including to prevent or stop an attack on our computer systems or networks.
SECURITY PRECAUTIONS:
Haarohakki strives to ensure the security, integrity and privacy of your personal information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Haarohakki adopts the best standards and practice for data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Haarohakki stores your personal information.
Haarohakki is not responsible for any breach of security or for any actions of any third parties that receive your personal information.
Notwithstanding anything contained in this Policy or elsewhere, Haarohakki shall not be held responsible for any loss, damage or misuse of the data, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” means any event that is beyond the reasonable control of Haarohakki and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
ADVERTISEMENTS:
When you visit our Platform, we employ third-party advertising businesses to show ads. These firms may use information about your visits to this Platform and other websites (but not your name, address, email address, or telephone number) to serve you adverts for goods and services that you might be interested in.
USE OF CHILDREN INFORMATION:
Only those who are legally capable of forming a legally binding contract under the Indian Contract Act, 1872, are permitted to use our Platform. We do not knowingly seek or collect personal data from minors under the age of eighteen. If you have shared any personal information on children under the age of 18, you signify that you have the authority to do so and that you agree to allow us to use it in line with this Privacy Policy.
DATA RETENTION:
We keep your personal information for no longer than is necessary to fulfill the purpose for which it was acquired or as required by law. However, we may keep data on you if we have a legal duty to do so; if we believe it is necessary to prevent fraud or future misuse; to allow us to assert its legal rights and/or defend against legal claims; or for other legitimate reasons. We may keep your data in an anonymized form for analytical and research reasons in the future.
RIGHTS:
We take every reasonable step to ensure that the personal information we process is accurate and, if necessary, up to date, and that any personal information we process that you inform us is erroneous (in light of the reasons for which it is processed) is erased or corrected. You can immediately access, correct, and update your personal information via the Platform’s capabilities. To help you with these requests, you may write to us at the address listed below. You have the option to withdraw your consent that you have previously given us by writing to us at the address listed below.
CONSENT:
You consent to the collection, use, storage, disclosure, and other processing of your information (including sensitive personal information) on the Platform in accordance with this Privacy Policy by accessing our Platform or sending your information to us. If you provide us with personal information about other people, you represent that you have the authorization to do so and that you agree to let us use it in line with this Privacy Policy. You consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you via SMS, instant messaging apps, call, and/or e-mail for the purposes specified in this Privacy Policy when you provide your personal information through the Platform or any partner platforms or establishments. You may withdraw your previously provided consent by writing to the Grievance Officer at the contact information provided below.
CHANGES IN PRIVACY POLICY (IF ANY):
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
CONTACT US:
If you have any questions regarding this Privacy Policy or your personal information, please contact us at (email id) or reach us on our helpline number .